Balham Carpet Cleaners Terms and Conditions of Service
These Terms and Conditions govern all carpet, rug, upholstery, and related cleaning services provided by Balham Carpet Cleaners to residential and commercial customers. By making a booking, accepting a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person, company, or organisation booking or receiving the services.
Company means Balham Carpet Cleaners, which provides the services.
Services means carpet cleaning, upholstery cleaning, rug cleaning, stain removal, and any other work agreed between the Client and the Company.
Operative means a cleaner or technician engaged by the Company to carry out the services.
2. Scope of Services
The Company provides professional carpet and upholstery cleaning and associated services within its designated service areas. All services will be carried out with reasonable skill and care and in accordance with industry practice for the type of work undertaken.
Any description of services, estimated completion times, and expected results are guides only and not guarantees, as outcomes depend on the condition, age, material, and previous treatment of the items being cleaned.
3. Booking Process
3.1 Bookings can be made via the Companys accepted booking channels. By requesting a booking, the Client confirms that they are legally capable of entering into a binding contract.
3.2 The Client must provide accurate information at the time of enquiry and booking, including property access details, parking availability, the type and approximate size of areas or items to be cleaned, and any relevant information about stains, damage, or delicate materials.
3.3 Any quotation provided by the Company is based on the information supplied by the Client. The Company reserves the right to adjust the price on site if the information supplied was incomplete or inaccurate, or if the scope of work changes.
3.4 A booking is considered confirmed only when the Company has issued a booking confirmation and, where applicable, received any required deposit or pre-authorised payment.
4. Access and Parking
4.1 The Client is responsible for providing access to the property at the agreed date and time. Failure to provide access may result in a cancellation fee as set out in these Terms.
4.2 The Client must inform the Company of any parking restrictions or requirements. Any parking costs or penalties incurred due to inadequate information provided by the Client may be added to the final invoice.
5. Client Obligations
5.1 The Client must ensure that the areas and items to be cleaned are accessible, with reasonable space cleared around and over them where possible.
5.2 The Client is responsible for moving small items, valuables, breakables, and personal effects prior to the arrival of the Operatives. Where the Operatives assist with moving furniture or other items, this is at the Clients risk unless otherwise agreed in writing.
5.3 The Client must inform the Company of any existing damage, fragile fabrics, previous cleaning or restoration treatments, and any manufacturer or retailer instructions relevant to the items to be cleaned.
5.4 Children and pets should be kept away from the work area during and immediately after cleaning until carpets and furnishings are fully dry and safe to use.
6. Pricing and Quotations
6.1 All prices are provided in pounds sterling and may be subject to applicable taxes where required by law.
6.2 Quotations are based on the information available at the time of issue and are valid for a limited period specified by the Company or, where no period is specified, for 30 days.
6.3 The Company reserves the right to amend the quotation on site if the actual work required differs from that initially described or if additional services are requested by the Client.
7. Payments
7.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due immediately upon completion of the services.
7.2 The Company may accept various forms of payment, such as card payments, bank transfers, or other methods as specified in its payment policy. The Company is not obliged to accept cash and may refuse high denomination notes.
7.3 For commercial Clients, alternative payment terms may be agreed in writing. Invoices not paid by the due date may accrue interest and administration charges in line with applicable legislation on late payment.
7.4 The Company reserves the right to require a deposit or partial prepayment at the time of booking. Deposits are generally non-refundable except in circumstances outlined in these Terms or where required by law.
8. Cancellations and Rescheduling
8.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice via an accepted communication method.
8.2 The Company may specify a minimum notice period for cancellations or rescheduling, for example 24 or 48 hours before the appointment time. If the required notice is not provided, the Company may charge a cancellation fee or retain the deposit.
8.3 If the Operatives are unable to gain access to the property at the agreed time, or if the services cannot be carried out due to circumstances within the Clients control, the visit may be treated as a late cancellation and charged accordingly.
8.4 The Company reserves the right to cancel or reschedule a booking due to events beyond its reasonable control, including but not limited to extreme weather, transport disruption, staff illness, or equipment failure. In such cases, the Company will offer an alternative appointment or, if not possible, refund any prepayments received for the affected booking.
9. Service Standards and Limitations
9.1 The Company will use appropriate cleaning methods and products for the fibres and surfaces treated and will take reasonable steps to test suitability where needed. However, no guarantee is given that all stains or odours will be removed, or that full colour restoration will be achieved.
9.2 Certain stains, including but not limited to permanent dye, bleach marks, burn marks, heavy wear, or long-standing pet stains, may be impossible to remove or may only be reduced in appearance.
9.3 The Client acknowledges that the condition of items before cleaning, including age, wear, previous cleaning agents, and hidden damage, can affect the result. The Company is not liable for pre-existing damage or for contrasts in appearance revealed by cleaning, such as shading, pile reversal, or differences between heavily used and protected areas.
9.4 Drying times depend on ventilation, temperature, humidity, and fabric type. The Company may provide indicative drying times but cannot guarantee exact periods.
10. Complaints and Notice of Issues
10.1 If the Client is dissatisfied with any aspect of the services, they must notify the Company as soon as reasonably possible and, in any event, within 48 hours of completion of the work, giving full details of the issue.
10.2 The Company will investigate the complaint and may arrange a revisit to inspect and, where appropriate, attempt to rectify any justified issues. A revisit does not constitute an admission of fault.
10.3 The Client must allow the Company a reasonable opportunity to rectify any defect in the services before seeking alternative remedies or engaging third parties. Failure to do so may limit the Companys liability.
11. Liability
11.1 The Company will exercise reasonable care and skill in providing the services. However, the Companys liability to the Client for any loss or damage arising out of or in connection with the services is limited as set out in this clause.
11.2 The Company shall not be liable for any indirect, consequential, or special loss including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment, whether arising in contract, tort, or otherwise.
11.3 The Companys total liability for direct loss or damage to property caused by its negligence or breach of contract shall not exceed the lower of the cost of repair or replacement of the affected item or the price paid for the specific service giving rise to the claim, unless otherwise required by law.
11.4 The Company is not liable for wear, fading, or damage that could not reasonably have been identified prior to cleaning, including hidden defects, loose threads, unstable dyes, poorly fitted carpets, or items with labels that are missing or misleading.
11.5 Nothing in these Terms shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
12. Insurance
12.1 The Company aims to maintain appropriate public liability and, where applicable, employer liability insurance for the provision of its services.
12.2 Claims that may give rise to an insurance claim must be reported to the Company without delay. The Client agrees to cooperate with any investigations and to provide evidence reasonably requested.
13. Waste, Rinse Water and Environmental Regulations
13.1 The Company will handle and dispose of waste generated during the delivery of its services in accordance with relevant waste management and environmental regulations.
13.2 Used cleaning solutions, rinse water, and extracted soiling will be managed responsibly. Where possible, rinse water will be disposed of via appropriate drainage points as permitted, and the Client agrees to allow reasonable access for this purpose.
13.3 The Client must not request or require the Operatives to dispose of waste or rinse water in a way that breaches local environmental or waste disposal regulations, such as discharging into restricted drains or outdoor areas where this is not permitted.
13.4 If specialist waste handling is required, or if the Client has specific site rules or drainage restrictions, the Client must notify the Company in advance so that appropriate arrangements can be made. Additional charges may apply where special disposal is required.
14. Health and Safety
14.1 The Company takes health and safety seriously and will endeavour to ensure that all services are carried out in a safe manner.
14.2 The Client must inform the Company of any known health and safety risks at the property, including hazards such as loose floor coverings, restricted access, unsafe stairways, or hazardous substances.
14.3 The Client is responsible for ensuring that Operatives have safe access to electricity and water where required and that the environment is suitable for the use of electrical equipment and cleaning machinery.
15. Data Protection and Privacy
15.1 The Company will collect and process personal information about the Client for the purposes of managing bookings, delivering services, handling payments, and dealing with enquiries or complaints.
15.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except as necessary to deliver the services, process payments, or where required by law.
16. Amendments to Terms and Conditions
16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when posted or communicated and will apply to bookings made after that date.
16.2 For ongoing commercial arrangements, any material changes will be discussed with the Client and, where required, confirmed in writing.
17. Severability
17.1 If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be severed from the remaining Terms, which shall continue to be valid and enforceable.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any contract between the Client and the Company, are governed by and shall be construed in accordance with the laws of England and Wales.
18.2 Any disputes arising out of or in connection with these Terms, or the provision of the services, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Entire Agreement
19.1 These Terms and Conditions, together with any written quotation, booking confirmation, or specific service agreement, constitute the entire agreement between the Client and the Company in relation to the services provided.
19.2 The Client acknowledges that they have not relied on any statement, promise, or representation not expressly set out in these Terms or in writing from the Company.
